Happy Customers, Healthier Communities The members and communities we serve are the core of everything we do at Arkansas Blue Cross and Blue Shield. We continually look at our members’ healthcare journeys, what we call their “consumer experience.” Providing good customer service goes far beyond just being courteous. The consumer experience...
[caption id="attachment_1633" align="aligncenter" width="799"] Business success - An inclusive team composition[/caption] While many businesses are more aware that work-related stress can and must be managed, burnout remains an epidemic in the workplace. According to the World Health Organization's definition of "burnout," this problem is an "occupational phenomenon." Burnout, combined...
As a health economist using macro- and micro-data points to support some of the nation’s most influential employers, Dr. Aaron Novotny shares why it is critical to take a more proactive role in the health of our nation’s workforce to fuel future wellness, productivity and prosperity. Across the country, individuals...
