Epic implementation: What your employees may notice

Your employees may soon see a smoother experience when their providers share information with Arkansas Blue Cross and Blue Shield.

We are phasing in Epic, a healthcare technology platform many Arkansas hospitals and providers already use. This change helps us share information with connected providers more securely and efficiently so your employees’ care teams have clearer, more complete information when they need it. Our goal for your employees and their covered family members is to have less back-and-forth, fewer delays and a smoother healthcare experience.

No action is required by you or your employees, and this will not affect your organization’s premiums, coverage or provider network. Instead, this is an operational improvement designed to make parts of the healthcare experience work more smoothly behind the scenes.

What is changing?

In November, we will move key functions to Epic, including tools that support electronic prior authorization and provider communication. That means connected providers can exchange clinical and coverage information with us through a more integrated digital process instead of relying heavily on manual steps.

Why does this matter for members?

When providers and health plans can share information more easily, members may spend less time repeating details, waiting on paperwork or wondering where things stand. Over time, this connection can help care teams:

• Streamline reviews when certain services require prior authorization
• Reduce duplicate requests for records or information the provider may already have
• Improve care coordination by giving connected providers and Arkansas Blue Cross a clearer, shared view of member needs
• Support better member experiences when services require review or approval before care

Members whose providers use Epic and enable MyChart features may begin to see certain health plan information in MyChart, such as coverage details or a connection to our member portal, Blueprint Portal. Because providers control their own MyChart settings, the member experience may vary.