As a nurse case manager specializing in oncology at Arkansas Blue Cross and Blue Shield, Kristianna Goodson has seen firsthand the impact that breast cancer can have on individuals and their families. With one in eight women being diagnosed with breast cancer at some point in her life, it's no...
Across the health insurance industry, the biggest challenge case management teams face has been consistent over the years: members’ distrust of insurance companies. “Sometimes on a cold call, we’ll hear the member say, ‘I don’t want to work with you, because all you’re doing is trying to get information to...
[caption id="attachment_1633" align="aligncenter" width="799"] Business success - An inclusive team composition[/caption] While many businesses are more aware that work-related stress can and must be managed, burnout remains an epidemic in the workplace. According to the World Health Organization's definition of "burnout," this problem is an "occupational phenomenon." Burnout, combined...
